Services

Three ways to get the operational weight off your desk.

Every engagement starts with a diagnostic and ends with a team that runs on rhythm instead of adrenaline.

From $2,000 / month

Fractional COO

Your second-in-command — the seat EOS® calls the Integrator™. I run the leadership meeting, own the scorecard, and hold the leadership team accountable to the quarter, so the owner stops being the escalation point of last resort.

Discuss this engagement

Weekly leadership meeting, run and held
Quarterly priority setting, tracking, and follow-through
Scorecard design and weekly review, tied to real MSP metrics: MRR mix, logo churn, tech utilization, ticket aging, gross margin by service line
Direct coaching for your service manager and sales lead

90-day engagement

Operations & Exit-Readiness Reset

For MSPs that need structure fast — whether growth outran the org chart, or there's a transaction on the horizon.

Discuss this engagement

Org chart and role clarity
Vision and priorities documented with the owner
Meeting cadence and operational documentation
Issue-resolution discipline at the leadership table
Owner-dependency assessment: what still routes through you, and what it's costing

Quarterly or retained · SHRM-SCP

Fractional HR for MSPs

The talent side of the same problem. Your growth ceiling is the techs you can hire and keep.

Discuss this engagement

Technician comp banding and market calibration
Onboarding and ramp design for new hires
Career pathing and tiered progression (T1 to T2 to T3 to lead)
Retention diagnostics and burnout risk
Leadership hiring: service manager, sales lead, internal second-in-command

Joanna Crenshaw mapping out quarterly planning with an MSP leadership team

Not sure which fits?

Most engagements begin with a two-week diagnostic. I'll tell you plainly whether you need a fractional COO, a reset, or simply better meetings.

Start with a diagnostic →